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| Shipping & Returns |
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SHIPPING & HANDLING:
Shipping charges are based on merchandise weight for each delivery address. We have different warehouses for certain products. You may receive your order in separate shipments. Your shipping cost does not change if this occurs. The shipping cost that is calculated at the end of your order is the final cost. We usually process most orders within 5-7 business days. Orders should arrive within 2-14 business days after processing, provided it is an item that is in stock. We will not be held responsible in any way for any unforeseen delays in the shipping process. When calculating delivery dates usually the date of departure is not included in the shipping time. Calculations should only include business days (Monday to Friday) and exclude all public holidays. Throughout the month of December we are exceptionally busy and any order required in time for Christmas should be made well in advance. Refer to your email and tracking numbers for further information as it will provide an estimated delivery date. This email is sent to you once your shipment leaves our warehouse (provided you have supplied us with a valid email address). WE ONLY SHIP WITH IN THE UNITED STATES.
RETURNS:
All our products carry a 30 day warranty. Some products have extended warranties. If you purchase a product with an extended warranty, when delivered the information will be included. Should a product develop a fault within this period, it will be repaired or replaced. The 30 day warranty is for coverage against manufacturing defects or malfunctioning only. THE WARRANTY DOES NOT COVER ANY PRODUCTS THAT HAS BEEN ALTERED OR DAMAGED.
There is a 5 day warranty from delivery date for missing parts or damages that had occurred in the shipping process. If a product is missing parts, it will either be replaced or the missing part will be shipped to you. You must keep the packaging material if the product is damaged upon delivery. If the original packaging has been discarded we will be unable to accept the damaged merchandise. Some carriers want to inspect the packaging if a claim is issued for damaged merchandise.
Strictly, within 14 days from date of invoice, a product may be returned for a refund or exchange, less a 10% restocking fee and less shipping costs both ways provided that it remains as new, unused, complete with all parts, instructions and undamaged, basically exactly as originally supplied, so that it is fit for resale. If not, we are unable to accept the return. Your refund will not apply until the product is returned. If the product is not in the original condition then we will not accept the return. All returns must be pre-authorized. Please email us for an RMA Number and instructions. The return must be within 14 days of being authorized. WE DO NOT REFUND OR EXCHANGE USED OR INSTALLED PRODUCTS.
PLEASE TAKE GREAT CARE WHEN YOU RECEIVE YOUR ORDER. IF YOU HAVE ANY DOUBTS AS TO THE PRODUCT NOT MEETING YOUR REQUIREMENTS, YOU SHOULD NOT PROCEED WITH USING OR INSTALLING IT. KEEP ALL PARTS AND PACKAGING (UNDAMAGED) TO ASSIST WITH THE RETURN AUTHORIZATION.
ORDERING ONLINE:
We strive to make it as easy as possible for you to order online. When shopping, simply add items to your Shopping Cart from any product page, select appropriate quantities and then check-out. During the shopping process you may press the CHECKOUT button at the top of the page to view the items in the shopping cart and make any adjustments right up until the checkout pages. The following provides detailed instructions on how to order on-line. To begin your shopping experience, click PRODUCTS in the navigation bar at the top of the screen. From this main product directory, you can browse through any category you choose by clicking on the category name. To learn about a specific product in detail, simply click on the product. You can also search for a particular product by name or category using our search function. The product description page contains all the information you need to order an item. To add an item to your order, select the ADD TO CART . The selected item will appear with the option to select the quantity. If you add additional quantities you must UPDATE your cart. You may continue shopping or checkout. If you wish to cancel your selection then enter "0" in your quantity then click UPDATE. With that product deleted from your shopping cart you may continue browsing by clicking the CONTINUE SHOPPING button. At any point thereafter, you may click on CHECKOUT at the top of the page to view the shopping cart and make any adjustments. However, if you have completed your shopping then click CHECKOUT. If you havent done so, you will need to log into your account or create a new account. If you are creating a new account, you will be asked for a few necessary details to complete the order. You will then be sent to a Delivery Information page. If you need to change your shipping information click the CHANGE ADDRESS button and fill out the appropriate fields. Click CONTINUE and it will bring you to your Billing Address information page. If you need to update your billing address fill out the appropriate fields and click CONTINUE. You will then be sent to the Order Confirmation page. Once you have confirmed that all the information is correct you will be sent to PayPal for final payment. If you have a PayPal account you will need your email address. If you do not have a PayPal account you need to fill out your payment information. You will receive an email from PayPal to confirm your payment. Once we receive your order and payment, you will receive an email from us. Within 2-14 days your order will be delivered to your door. Please be sure to read the product descriptions carefully as we may place a stock notice that informs customers of limited stock or out-of-stock information. We accept Visa, Mastercard, Amercian Express and Discover card payments through PayPal. YOU DO NOT NEED A PAYPAL ACCOUNT TO US THIS SERVICE.
SALES TAX:
Sales tax is charged only on orders sent within the state of Maryland at the current rate of 5%. Sales tax charged on orders sent within the state of Maryland is calculated on your merchandise total.
BACK ORDERS:
It is unusual if all of your order is not in stock. We do hold large volumes of products, but sometimes we do sell out of some of the most popular lines. We usually insert an Out-of-Stock or New Product notice within the product description on our web site. We may also insert a notice to advise if there are any delays or with an expected date of arrival to our warehouse. Please ensure that you carefully read the product descriptions to see if there is a stock notice in place. If your item is not in stock, and you proceed to place and pay for an order, we will back order the shipment for you. Your order will ship to you as soon as it arrives in stock. All orders place a charge to the credit card you supply in real time whether the item is in stock or out-of-stock. The web site catalog is not connected to a stock level system. If you place and pay for an order for items that are not in stock then your order takes priority over any other orders received as it has been pre-paid. If an appropriate notice of stock situation has been displayed at our web site in the product description but an order is still placed, it is not refundable just because the stock notice was not read or fully understood. However if the stock notice was inaccurate (the waiting time became longer than stated or no notice was given) then a refund will be available, should you then decide to wait no longer and cancel the order.
WARRANTIES / GUARANTEES:
All of our products come with a 30 day warranty from date of purchase. Should your product fail within this 30 day period then we may replace, repair or exchange at our discretion, in accordance with our Returns Policy. Note: Light bulbs are excluded from any guarantees or warranties. The warranty does not cover normal wear of a product. The warranty also does not cover any product that has been altered or damaged due to: normal wear; abuse; improper maintenance; improper use; disassembly of parts and/or attempted repair, modification or alteration by anyone other than an authorized employee of June Forever.
We carefully select products of the highest quality so problems are rare. Also every product is checked and tested before it is shipped so this process virtually eliminates those annoying dead-on-arrival situations. We recommend that a product is not used or installed if there are any doubts as to it not meeting your requirements. Products that have been used or installed are not fit for resale and therefore not refundable. The same applies to products missing parts or packaging or damage to parts, product or packaging. See our Returns Policy and returns procedures for more information.
June Forever will not be responsible for any misuse, neglect or failure to install or use a product in such a way that it is not recommended or differs from the manufacturers instructions or user manual resulting in poor performance or ultimate failure of the product.
CANCELLATIONS:
We reserve the right to apply a 10% cancellation fee to any order that is cancelled prior to shipping. Cancellation of an order after shipping will abide by the 14 day return policy. Unfortunately, many shippers will leave your package for you if you are unavailable. For this reason, we are unable to cancel a delivery after it ships from our warehouse.
CREDIT CARD SECURITY:
June Forever does not record or store your credit card details. If you pay via a Credit Card, your information is sent to JuneForever in multple emails and destroyed oncce processed. JuneForever also uses the services of PayPal. Once you have made your selections at our web site and have entered your name and address details you will be sent to a special secure payment page. You will see a small gold padlock in the lower right corner of your browser to confirm that you are in a secure area. The payments page that you are transferred to is PayPal. Here, credit card information uses Secure Socket Layer (SSL) encryption. They encrypt your personal information, such as your credit card number, when transmitting over the Internet using SSL. SSL renders information unreadable should anyone try to intercept it. We use the payment gateway services of PayPal to deal with the payment processing in the most secure manner. We are confident that the service they provide ensures the ultimate security. This is a highly reputable and established provider of services and when you are transferred to their web site for entering your credit card details you can be assured that the highest levels of security are in place. As your credit card details are never supplied to us by PayPal, in the event of a refund you will need to contact us by telephone to provide the originally provided credit card details to enable such a transaction.
June Forever does not share, sell or trade e-mail address information with other companies. Our policy is to protect this information and use it for communication purposes only. We are committed to ensuring our customers privacy. See our Privacy Information. |
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